Technology first. Nope. 

I had a crisis, a moment in time, when I revisited 4 of my clients over a period of 6 months. In each case I had been a member of a user team assigned with the responsibility to deliver a maintenance-reliability technology solution. I was also privy to the justification argument for CapEx to fund the change initiatives. None of the 4 projects met all the promises we made in the argument for CapEx we justified and spent. We fell short of true success.

As a 3rd party management consultant assigned as a team member to these projects, this simple fact kept me up at night. The best people were members of our cross-functional user team. The technology vendor sent in their best people to help us implement. Why didn't we succeed? What happened? What didn't happen?

To make a long story short, after many months of introspection and research I concluded that we failed to deliver to expectations because we merely paved the cow path with business-as-usual practices using super-smart technology. We applied technology to out-dated business practices that drove users with lightening speed into constraints we didn't see or even know about. We didn't take advantage of the technology.

We didn't change the way we did business, the way we managed our assets. We weren't open to possibility. That's why we fell short of success.

This cathartic experience led me on a journey to do things differently, to invoke change, to disrupt business-as-usual practices. It led me to create FORTIG that enables asset intensive organizations to accelerate change to improve the performance of their physical assets and maximize the value assets contribute to their bottom line.